Terms & Conditions
This website is owned and operated by The Creative Edit (ABN 92 139 863 958). Below, we have set out our Terms and Conditions for the use of our website and event/ catering services. All users must read these terms carefully, before placing an order with us. Any use, in the below, of ‘we’, ‘our’ or ‘us’ refers to The Creative Edit. By using this website you acknowledge that you have read and agree to these terms and conditions. We have the right to make any necessary updates and changes to our website at any given time. It is your responsibility to check this page for any modifications.
The Creative Edit is a registered and certified catering business under the regulations of the Manningham Council.
BOX & PLATTER ORDERS
Once you place an order with us you will receive a confirmation email or text message indicating your order and payment method has been accepted and confirmed. If you require a receipt of your purchase for business purposes, please ensure to include your email at the point of sale.
Our speciality grazing range is made with the finest of locally sourced ingredients which are subject to seasonality and availability of produce. All our boxes may contain nuts, gluten, egg, citrus and dairy or traces of the before-mentioned. If there are any specific dietary requirement please contact us before placing an order, and we can do our best to accommodate. Whilst every effort is made to accommodate various dietary requirements, we cannot guarantee an allergen free environment.
Product design, colours and flavours may vary from images supplied on our website by discretion of The Creative Edit. We reserve the right to substitute products of equal or greater value.
All of our boxes and gift range come with a complimentary gift note and packaging. We do not include a copy of the invoice.
The Creative Edit does not take any responsibility for the content on any gift messages sent from a sender to a recipient. Messages are not altered or censored by us and are sent as requested by the sender.
CONSUMPTION/ NON-LIABLITY FOR RISK
All box products must be consumed within 4 hours of receiving. If not being eaten immediately, the box or platter should be refrigerated. Please note consumption of said products beyond the said period shall be at your own risk.
The following food safety protocol applies to all food delivered:
- 1-2 hours between 5-60 degrees Celsius the product can be consumed or refrigerated
- 2-4 hours between 5-60 degrees Celsius the product can be eaten
- 4+ hours between 5-60 degrees Celsius the product must be disposed of
The purchaser/recipient agree to dispose of unrefrigerated food after 4 hours. The Proprietor will not be liable for any adverse reactions resulting from failure to follow to the above food safety protocol.
Allowance for transport/delivery time should be taken into account when calculating appropriate consumption/disposal of food.
The Creative Edit shall not be liable for any resulting damage, injury or sickness whatsoever, whether remote or proximate, for failure to consume the same within said period or for the customer’s failure to take health, safety and hygienic measures in the consumption and handling thereof.
PRICE & PAYMENT
Any price indications or price lists provided by The Creative Edit are subject to alteration at any time without notice. Prices excludes delivery which are calculated at checkout. All prices on our website are in the Australian dollar.
The Creative Edit offers a next day delivery service between 10.30am and 5.30 pm AEDT. All delivery fees are calculated at the checkout at $1.10 per km. The Creative Edit cannot guarantee specific delivery times, even when requested by customers. This is due to our driver’s workload, route schedules, traffic and unforeseeable events.
Please ensure to arrange a day of delivery and location where a recipient is be available to collect the order. If someone is not available to accept delivery and the driver deems it safe to do so (unless otherwise advised at time of purchase by the purchaser), the order will be left at the premises in a safe and visible place.
All undeliverable items will be sent back to The Creative Edit’s warehouse in Doncaster where the customer will be liable for any additional charges in relation to returning, storing or disposing the undeliverable items. A return fee of $50 will apply, where the customer is able to collect their order on the same day from Doncaster.
Our products are considered as undeliverable when:
- The recipient is not home or unavailable to receive their item and there is nowhere safe to leave the item.
- The recipient's address is incorrect and cannot be located.
INCORRECT AND INCOMPLETE ADDRESSES
When placing an order with us, please ensure all details provided are correct and accurate. If you have provided us with an incorrect or incomplete delivery address and we have delivered your order to the address provided, we take no responsibility for these errors. Additional delivery fees and product replacement fees if your blooms need to be replenished may be applied.
Orders can be picked up from our warehouse, this can be selected at the checkout. You will be notified of the exact pickup address the day prior.
REFUNDS & CANCELLATIONS - BOXES & PLATTERS
In the unfortunate circumstance that you need to cancel your order cancellation is required at least forty-eight (48) hours prior to the delivery/pickup for grazing boxes or platters, otherwise the entire amount paid shall be forfeited and whatever balance shall still be paid.
If you are unsatisfied with your order please contact us immediately with photo evidence and we will provide you with the appropriate amendments.
We do not provide refunds or exchanges for change of mind, or if you have chosen incorrectly.
REFUNDS & CANCELLATIONS - TABLES
In the unfortunate circumstance that you need to cancel your table booking, cancellation is required in writing at least seven (7) days prior to your event date. A cancellation fee of $400 will be applied to any cancelled tables outside of this time to attribute to the loss of income that would have been generated on this date from other interested parties who would have liked to book the date.
In the circumstance of being notified within seven (7) days, a cancellation fee of $400 will be applied as well as costs related to food ordered from suppliers, if they exceed $400. The exact cost will depend on how many exact days out from your event we are as certain supplies are ordered at different times during the week of your event. We will work with you best we can to understand what we can do to best support during this time.
Customers are required to pay a bond of $200 in addition to the price displayed for grazing platters and tables. This fee is taken as security for our hired items and will be refunded to you, via deposit into your nominated bank account, once your item is safely returned to us without damage.
The Creative Edit may occasionally run promotional offers for our customers. Such special offers may include, but are not necessarily limited to: special prices, discount codes or other giveaways. Each promotion will run for a limited time only and may have conditions or guidelines, which must be fully complied with, without exception, in order to validly redeem the promotion.
GRAZING TABLE ORDERS
Enquires for our grazing tables can be placed via our website’s contact form or directly via firstname.lastname@example.org.
To secure a booking, a $409 deposit is required, this secures the date and time of your event with us. This includes $400 that will go towards your final payment, and a booking fee of $9. The remaining balance is required to be made fourteen (14) business days prior to your event.
Our website, and all information contained within it, is the property of The Creative Edit and is protected from unauthorised publication and dissemination by the laws of intellectual property.
“The Creative Edit” and the The Creative Edit logo are registered trademarks of The Creative Edit under Australian Law.
Any and all original The Creative Edit related designs, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content made available on our website or throughout our wider brand, is the property of The Creative Edit and remains our copyright material at all times.
For further enquires regarding our terms and conditions please send us an email to email@example.com